The process seemed off until a step finally made sense

The process seemed off until a step finally made sense

I was trying to understand the steps required to sign up and pay, but the order felt a bit confusing at first. Some parts of the pre-purchase information and the invoicing came in a way that didn’t feel very intuitive or well connected. I wasn’t sure at what point I should expect training content or how the support would respond before signing up. Eventually a clearer step popped up that linked the sign-up with payment confirmation which helped me understand the flow better. It wasn’t obvious initially, so I had to think through what was expected versus what actually happened. That moment where clarity came made the experience less frustrating but still somewhat unclear beforehand.