The process needed persistent follow-up
I found the sales and pre-purchase phase fairly comprehensive, but there was one moment where I had to make multiple calls to clarify details about the database functionality. The initial interaction was smooth, and most questions were answered promptly. However, at one point, I needed additional information about integration options, and it took a few repeated attempts before I got a clear response. Apart from that, the demo and training materials were clear enough to understand the general features. The sign-up and invoicing stages went without much issue, but the extra waiting at that specific moment caused a bit of frustration. Overall, the process worked fine, but I’d say it took slightly more effort than expected to get answers on certain technical points. Still, the follow-up eventually provided the information I needed, and I was able to make an informed decision based on the full scope of the product and services offered.