The process felt longer than necessary
I was really trying to understand what exactly I would get with the software and training before buying. Honestly, it wasn’t clear at all from the info provided. I had to reach out multiple times to clarify things I thought should have been spelled out clearly in the documents or on the website. The onboarding flow details seemed to jump around, leaving me unsure about the steps involved. However, I grant that once I finally logged into the platform, the initial sign-up was straightforward without any glitches. But overall, the communicative effort from their side felt lacking. It took quite a few emails and calls to get a rough idea of the calling tools and database features included, and even then some points remained vague. I expected a smoother start without needing to dig so much to figure it out. I hope they consider making these explanations more comprehensive upfront so new customers don’t feel lost before they even begin their workflow.