The process felt like running in circles without clear order
I attempted to purchase and onboard with this software, expecting a straightforward and logical sequence of steps, but unfortunately, that was not my experience. The initial sales interaction was decent, but soon it became apparent that the process required moving back and forth between stages. At times I was asked to complete training modules before fully activating the database feature, and then asked to confirm the setup which would sometimes get reset after an update. Sometimes crucial details about automatic software updates came late, creating confusion about when certain tools would be available. The invoicing schedule also added to the effort as I had to monitor payments myself closely due to lack of proactive reminders. While there was telephonic support available, it often did not anticipate these unusual sequences and I found myself explaining the situation repeatedly. Overall the effort to get everything lined up wasn’t minor, and I would say the steps were not in a sensible or well-thought order when compared to my previous experiences elsewhere.