The process didn’t improve my understanding
I found the support and communication sequence to be somewhat ineffective overall. At first, the steps they advised for setting up the software seemed logical, but as I progressed, the instructions lacked coherence. Calls to telephonic support often involved repeating explanations or revisiting earlier steps, which wasn't efficient. The order in which they introduced the features to use was occasionally confusing; for example, focusing on the dialer tool before the database was ready made no sense in my workflow. I did appreciate that the invoicing system was clear and consistent throughout, so managing payments wasn’t an issue. However, when it came to updating the software or learning to use newer features through training, the advice wasn’t synchronized well. This meant I ended up wasting time getting back on track after automatic updates changed some preferences. In summary, the result of the support and communication flow was more frustration than assistance for me. The steps provided didn’t really lead to a better grasp of the product’s complexities.