The process clicked late, not at the start
At first, the sales and pre-purchase journey with WFHI felt somewhat confusing, though it did improve after a while. I recall initially struggling to see the order of steps clearly—signing up happened early, but then the details about training availability and software features seemed scattered, which slowed my understanding. On the other hand, I could appreciate that the platform offered a thorough training system and a good range of software tools, which made me keep going despite the confusion. The telephonic support was a solid point, as I often called in to clarify things and got patient responses. Eventually, once I progressed past the early stages and started using the dialer and database functions, the process felt more cohesive and easier to follow. This moment when everything clicked was satisfying, but I think the experience might be better for users if the early sales steps came in a more sensible, clear order. It definitely required some patience and multiple visits to the portal to get fully up to speed.