The pre-purchase process took more effort than expected
I expected the sales and pre-purchase steps to be neatly organized and straightforward, but I found them somewhat confusing. The explanations during sales calls were detailed but not in a clear sequence that would lead me step-by-step through what I needed to do next. Compared to other services where I’ve bought software, here I had to chase multiple times for invoices and clarifications on subscription terms. The sign-up was okay, but I didn’t feel guided enough through the billing setup and database access. While the overall information was there, it felt like the effort needed to piece together everything was higher than it should be. I granted that the telephonic support helped answer most questions once I contacted them, but the proactive communication was lacking. In contrast to my previous experiences, this process demanded more back-and-forth and took longer than expected, which could be frustrating if you want a quick start. I think improving the order and clarity of initial steps could really help new users avoid this extra effort.