The pre-purchase process felt a bit slow and repetitive
I had mixed feelings about the sales and pre-purchase interactions. On one hand, the sign-up and payment steps were clearly explained, and I could see which features would be included in my chosen package. Yet, on the other hand, I noticed some repetition in the explanations and had to wait multiple times for responses on certain details about the database capabilities and calling tools, which made me unsure how much personalization was possible. I was trying to figure out if the invoicing aligned well with how I’d actually work remotely, but felt that the person I dealt with repeated a few points which I already understood, perhaps signalling limited tailoring. Waiting on a callback a couple of times disrupted my flow and made me wonder if I should explore other options. Still, they addressed my concerns eventually. So the whole experience felt somewhat slow and disjointed, yet ended up with a basic understanding of what to expect from the software and training.