The pre-purchase process didn't fully match what I expected
I approached the WFHI software with certain expectations based on the pre-purchase information. On the plus side, the signing up and invoicing process was relatively clear and smooth, giving me confidence early on. However, I found the initial demo training a bit generic and less tailored to my specific workflow needs than I had anticipated. The calling tools were ok, but I encountered some delays and glitches in the dialer that were not highlighted beforehand. Moreover, the database feature, which was a key attraction for me, didn't integrate as seamlessly as I hoped with my existing workflow. One thing I appreciated was the regular automatic updates, which showed an attempt to improve the software continuously. Yet, when it came to telephonic support, responses sometimes took longer than desirable, which slightly hindered my onboarding. In sum, the offering had potential but the actual experience didn’t fully align with my initial expectations, prompting me to consider other options down the line.