The point where the process started making less sense
During my experience with WFHI, I initially thought the sales and pre-purchase steps would be well structured. The sign-up and invoicing part went smoothly enough, and I quickly received the relevant documents. However, when I moved to the onboarding process, it felt somewhat out of order and lacking coherence. For instance, I was asked to complete certain training modules before fully setting up the database, which seemed counterproductive. It only clicked for me after some trial and error that the software expects you to configure your calling tools before finishing onboarding, though that wasn’t clearly explained in advance. On a positive note, their telephonic support was somewhat responsive when I raised questions. But overall, the sequence of steps could be reorganized for a more logical flow. This lack of clarity affected how quickly I could get comfortable using the product effectively, leading to some frustration.