The point where it finally clicked was frustratingly late
It took far too long for me to get anything going with support. From the moment I signed up, the onboarding felt slow and not clearly explained. Every step required me to ask multiple times or wait for responses that didn't come promptly. The communication was stretched out and often left me guessing on basic features like how the dialer or database was supposed to work day to day. There was no quick moment where I could say everything made sense; instead, I struggled to put the pieces together alone. Even telephonic support, which I hoped would speed things up, dragged on longer than necessary. The automatic updates didn’t seem to help speed anything and only added a layer of uncertainty. I had hoped the process would be more streamlined, allowing me to focus on using the software rather than fighting with setup. In the end, while I did get some functionality out of it, it was far from a smooth, encouraging start. This experience might not suit anyone who prefers clear, fast onboarding and communication because the waiting and confusion can be a real deterrent.