The point it finally clicked during onboarding
I was going through the training and onboarding, and honestly it took me a while to get comfortable with the software. At first, the modules felt a bit overwhelming, and there were moments when I wasn’t sure if I’d grasp everything without further help. The instructions were clear but sometimes quite dense. The moment it really clicked was when I started using the calling tools alongside the database feature—the combination made the workflows much smoother. After that, I found myself less dependent on the guides. That said, I might reach out again for support if new features come up or if some aspects feel confusing. The onboarding flow overall was well structured but could benefit from pacing the information a little better; it seemed too packed at times. Signing up and handling payments was straightforward and didn’t add any complications. The updates were applied automatically and didn’t disrupt my work, which was appreciated. I liked the telephonic support whenever I called, although I didn't have to do that often. So, while I don’t feel I’ll need intensive help again soon, a little guidance might sometimes be useful as I continue learning. That’s the honest state of my experience so far.