The point it clicked was when the support gave a clear step-by-step
At first, the communication from support was a bit vague, and some of their explanations seemed rushed or glossed over important details. I struggled to apply what they said because the instructions lacked clarity, which made progress slow. On the upside, once I expressed my concerns, there was a noticeable effort to provide more detailed, step-by-step guidance which eventually helped me understand how to manage the database feature better. The moment it really clicked was during a call when they walked me through the entire process clearly and patiently. Up to that point, I felt like I was left to figure out the nuances on my own which was frustrating. The dialer and calling tools were straightforward enough, but advanced configurations required this kind of focused support to make sense. While the initial ambiguity was a drawback, the improved explanations showed a willingness to help and adapt communication style to suit user needs. Overall, the experience was mixed but ended on a positive note that made further use more confident and manageable.