The point it almost clicked but then didn’t
So, when I first started setting up the WFHI software, I thought that would be the tricky bit, like getting everything registered and the database set up. The onboarding felt like a long slog, mostly because it was so one-off. I was expecting more ongoing support to help me keep going smoothly, but honestly, that wasn’t the case. Every time I hit a snag after the initial setup, I found myself stuck waiting for telephonic support. Calls sometimes got dropped, or I couldn’t get straight answers. The automatic updates weren’t clear either—I’m still not sure if they actually made the software better or just added complexity. I will say the sign-up and payment process was okay, quite straightforward, which at least gave a bit of relief. But then you circle back: isn't the whole point after sign-up to have good ongoing help? That’s where it just didn’t quite click with me, at least in my experience so far.