The payment steps got too confusing
When I first signed up for the WFHI service, I expected the billing and payments to be straightforward, but honestly, the sequence felt all over the place. Initially, the sign-up form went fine, nothing difficult, and I appreciated the clarity on payment methods. However, things got muddled when I reached the invoicing stage. I was sent an invoice promptly, which was good, but it didn't match the payment options I saw earlier. Then when I tried to make the payment, the process sent me back to the start of the billing portal, which was frustrating. There was a lack of clear guidance on whether the payment was a one-time setup or recurring, so I was unsure what to expect next. After the payment, I waited for confirmation but wasn’t sure how long this would take because there was no immediate notification or status update within the portal. What I can say is that once I was finally through, the automatic updates seemed to work without issues, and the dialer tools operated smoothly when I finally accessed them in my workflow. Still, the order of these billing steps wasn't sensible enough for my liking, and it caused some avoidable stress in getting started. I hope they can streamline this aspect to make it feel more logical and less like a maze for others going through the same process.