The patience it took was more than I could give
I’ve spent quite some time trying to get clear answers via support but it was often a struggle. I had to explain the same issues repeatedly, and each call felt like starting the conversation over again. The support representatives sometimes took longer than expected to get back to me, leaving me waiting without updates. I do admit though that when I finally got through, the person I spoke with was polite and tried to help wherever possible. However, the overall responsiveness was disappointing enough to make me question whether prioritizing this product would be a good use of my time. For something billed as remote workflow software, I expected smoother communication, especially during onboarding and training phases. The inconsistency in how quickly I could get assistance added unnecessary stress to what should have been a straightforward process. I’m left hoping that the telephonic support improves to match the software’s potential because right now, it feels like you’re putting in a lot more effort than you should just getting basic help.