The overall sales experience felt somewhat inconsistent
When I was going through the sign-up and pre-purchase steps, I found that the explanations you provided were only partially clear. On one hand, the invoicing process was straightforward and easy to understand, making payment very simple. However, when it came to understanding the full functionality of the dialer and database features, the information was lacking or too vague. Your website and sales support didn’t clarify some key points, which made it difficult to anticipate if the software would truly suit my workflow needs. I appreciate how the onboarding training was structured, but it came a bit late to answer my initial queries. The automatic updates were mentioned but without clear descriptions of how they would affect my current settings. Overall, it was a mixed bag that left me a bit uncertain. It wasn’t a bad experience by any means, but it didn’t feel as transparent as I hoped going in. If you improve the clarity of your sales communication, it would greatly help ease first-time users.