The overall process felt a bit frustrating but manageable
The sales and pre-purchase process presented a few challenges that impacted my overall impression. While sign-up and invoicing worked without issue, I encountered delays when trying to access telephonic support which was disappointing. Additionally, the initial training session was comprehensive but lacked follow-up assistance for some features which made parts of the setup feel incomplete. On the positive side, the priority assistance line was eventually responsive and resolved problems efficiently. Despite these ups and downs, the entire experience felt somewhat disjointed and could benefit from smoother handoffs between steps. In sum, the process was frustrating at times due to communication gaps but still manageable enough to continue with use of the services provided.