The outcome was okay but I'm unsure if I'll need help again
Looking back at my experience with the sales and pre-purchase process, I found some parts worked well and others were a bit lacking. The sign-up and invoicing procedure was quite straightforward, and payments went through without much hassle, which is a positive point. However, when it came to understanding some of the features before purchasing, I felt that I needed clearer information from the team. The support during that stage was helpful but not always immediately available. Given the complexity of the software, I had to spend additional time figuring things out on my own after the initial training. In hindsight, while the software itself matched most of my needs, I wonder if next time I might require more detailed hands-on assistance or refresher sessions. The training provided was decent but could have been more comprehensive regarding the calling tools and database functions. Overall, I’d say the experience was mixed but functional, and next time, I would probably reach out for more help earlier in the process to avoid confusion later on.