The ordering of steps left me puzzled
My experience with the telephonic support was mixed, if I’m honest. When I reached out for help, the support team did provide the necessary information, but the order in which the steps were explained didn’t quite make sense to me. It felt like they jumped around from one topic to another without a structured flow, which made it harder to follow what was expected at each stage of onboarding. On the positive side, the clarity of their explanations was decent—once I managed to piece together the sequence, I could progress without major issues. However, the lack of a logical progression in communication caused some initial confusion. I also noticed that the database setup instructions arrived somewhat late compared to when I needed them, which added to my frustration. Still, I would acknowledge that the complexity of the software might mean the support team has to cover many topics quickly, so some overlap or non-linear order might be inevitable. Overall, while I found one standout in how clear their answers could get, the disordered explanations meant I spent more time figuring things out than I expected to.