the order was surprising in support steps
I found the support and communication process to be somewhat surprising in its sequence. The steps they asked me to follow weren’t always in what I considered a logical order, which made the whole procedure feel a bit disorganized. For instance, instead of starting with troubleshooting basic issues, they jumped to more complex solutions that I wasn’t ready for. That caused some frustration as I had to explain my problem multiple times. The telephonic support was polite enough, which I appreciate, but the process could definitely be streamlined for better clarity and efficiency. It felt like an extra step or two would have simplified the experience, but those were missing. Despite this, I must say the updates and training materials themselves were clear and well structured, which did help a bit. Overall, while the support sequence threw me off, I recognize that they do try to be helpful and handle queries patiently. Still, a more sensible order in guidance steps would make the communication flow smoother and reduce hassle for new users.