The order of steps was the odd thing
I found that the support process had some ups and downs. The telephonic support itself was friendly enough and eventually helped me resolve the issues I faced with the software and dialer setup. But what surprised me was the order in which they suggested the steps. It felt unintuitive that I was sometimes told to try steps out of sequence or jump back and forth between training modules and the database configuration. This made things confusing rather than clear. The software updates worked reliably and seemed to fix bugs quickly, which helped. However, some details about the invoicing and payment, especially around subscription periods, were not explained upfront, causing some frustration. Onboarding training was useful in parts but didn’t always cover what I needed when I needed it. Overall, the experience was mixed enough that I could see potential benefits, but also areas for clearer communication and better flow in support and training guidance.