The order of steps was not well organized, except for the payment process
My experience with the initial setup of the software was not very smooth because the sequence of steps seemed disorganized. I had to go back and forth between sign-up, database configuration, and training, which made it confusing. The automatic updates came without much notice and sometimes interrupted other tasks. The onboarding flow did not clearly guide me through the process in a logical order. The billing and invoice generation was the one part that stood out positively as it was straightforward and punctual. Customer support was reachable but did not streamline the sequence of instructions, leaving some aspects unclear. Overall, the steps felt scattered rather than step-by-step, which made the early use somewhat challenging from a process perspective. It would have been better if the order of steps was structured in a more intuitive way. However, I appreciate the clear invoicing and payment handling, which was the simplest part of the entire set-up.