The order of steps was mostly good but could be better
When I first looked into their software and training package, I found that the steps they laid out made sense for the most part - sign up, then training, then software access. However, I felt like they could have clarified the invoicing aspect a little before the training started because I wasn’t sure when exactly I had to pay. This minor confusion could have been avoided with a clearer outline during the sales and pre-purchase phase. On the bright side, the way the training was scheduled after the payment process made it easier to keep track of my progress without juggling too many things at once. Looking back, it was mostly fine but I kept circling back to the invoice and payment step in my head because it felt a bit disconnected from the initial orientation. That aside, their layout of the software access and calling tools was pretty straightforward soon after, which helped me get into the flow quickly.