The order of steps was good, but delays got in the way
You structured the support process clearly, which I appreciated because it made following the onboarding flow straightforward most of the time. I liked how each step was logically arranged, allowing me to progress without much confusion. On the downside, a few steps involved waiting times because your telephonic support sometimes took a while to respond, which slowed me down unexpectedly. While waiting to hear back, I felt a bit stuck and unsure how to proceed independently, which affected my experience negatively. It would help if your communication during those periods was more proactive, like updates on when to expect a callback. Also, the dialer worked well for me and integrating the calling tools into my workflow made certain parts easier. But your automatic updates caused some unexpected interface changes without much prior notice, leading to minor disruptions. Overall, the flow you set up makes sense, but those delays and surprise updates make it uneven. The positive part is your clear stepwise approach and how the database features fit sensibly within the system's design. I think if you fix the timing and communication around support callbacks, your onboarding would greatly improve for women like me who appreciate a neat logical sequence but need timely answers.