2 out of 52 of 5Verified purchaseSales and pre-purchase
The order of steps was all over the place, honestly
Talking about the sales and pre-purchase process, it felt like the steps were not very logically ordered. I had to jump between signing up, checking invoicing, and then looking into software features repeatedly. It wasn’t a smooth flow at all. The payment process was okay, but overall it just felt like you hadn’t really thought about the customer experience from start to end. Honestly, explaining this again and again feels tiring because it seemed like such basic stuff should have been sorted out earlier. I guess the one thing they did fine was providing some telephonic support, but apart from that, nothing much was in a sensible sequence.