I was moderately excited about the training and onboarding process with this software, hoping it wou

I was moderately excited about the training and onboarding process with this software, hoping it wou

I was moderately excited about the training and onboarding process with this software, hoping it would be straightforward. However, what surprised me was the sequence in which the training modules arrived. I expected foundational steps about basic features first, but instead, more advanced topics like the dialer setup came early on, which felt a bit confusing initially. It was positive that some materials explained general workflows clearly, and the videos were concise and easy to follow. But the jumping back and forth between database management and calling tools made the experience somewhat jolty. On the bright side, despite this, I appreciated how quick the automatic updates ensured I was always running the latest version, so I didn’t face outdated instructions. Telephonic support was available when I needed help but felt a little sparse during the first few days. Overall, while the onboarding gave me a few surprises in step order, I found some good elements that kept me looking forward to using the software more.