the one thing that stood out was the telephonic support
Ok so overall the support and communication experience was kinda mixed for me. At first I was happy with how they answered on the phone — relatively quickly and the person was polite. But when it came to actually solving some software issues I had during onboarding, it felt a bit slow and sometimes I ended up explaining the same thing multiple times. Not sure if it was because of a handover or what. Honestly I thought the dialer setup would go smoother but I ran into a hiccup that needed an extra call to sort out. The automatic updates on the software were seamless though and that was a plus because I didn’t have to worry about applying patches myself. I feel like next time if something similar happens, I might reach out again but will try to troubleshoot more myself first. Overall, there’s a balance here — some parts are smooth, others feel like they need improvement. I guess this is the kind of experience where you appreciate the help when it works and get frustrated when it doesn't fully click right away, so not sure what to expect if I call again but I'll manage either way.