The one saving grace was the telephonic support
I have been using the software for a while now and honestly, day-to-day support and communication left me more frustrated than satisfied. It's not like the initial setup was a breeze either, but what really stood out was how slow and unresponsive the communication often felt. I’d reach out hoping for quick clarifications, but sometimes days would pass without a proper reply. On the other hand, when I did manage to get through on the helpline, the telephonic support was decent enough — agents were patient and tried helping out. That said, these moments were few and far between. The software has decent features but without clear guidance and timely communication, it’s been a struggle to keep up in fast workflows. I wish there was more consistent support and less waiting around for answers, especially after you’ve already signed up and are in full swing using the software. So, on balance, the rest of the week’s experience was mostly disappointing compared to the one good thing, which was the direct telephonic support.