the one part that stood out was how they handled errors
So when I first started the training, I was pretty confident it would go smoothly but of course things didnt always work out. One of the sessions had a technical glitch that made me lose connection halfway through. The way they handled the problem was pretty decent though - they immediately offered to reschedule and ensured I got all the materials sent over for catching up. On the flip side, the onboarding platform sometimes had confusing directions when I tried to update my profile info, which led to some frustration and back-and-forth emails. Overall, I felt the training content was solid and helpful but the hiccups in process slowed things down a bit. Also, when calling the helpline, I noticed delays in response times which was slightly annoying, but once connected, the person was knowledgeable and patient. I guess if you’re cool with occasional glitches but care about getting clear support during issues, this will work for you well. I was particularly impressed with their attitude during tech problems because not all companies respond with that level of care. That definitely stood out for me as a positive point.