The one label that made me pause
I was going through the WFHI software last week, trying to set up the calling database and the labels on those features. Most of the wording made sense right away, but there was this one option that caught me off guard - it said something like 'dialing strategy selection.' I had to stop and think, is that about call sequences or something else? The labels around it weren’t quite as intuitive, which caused a few moments of hesitation. Beyond that, moving through the onboarding steps was smooth, the way it explained how the dialer integrates with the contact database helped me get a clearer picture of the workflow. I appreciate the automatic updates that seemed to improve things subtly without requiring me to restart. Reaching out to support wasn’t complicated, and they were quick on the phone, which made me feel reassured. Overall, while most of the communication and labels clicked, that single phrase was a little ambiguous and made me question my understanding until I checked the help content. I think tightening up those few labels would make the experience even friendlier for people who are still learning the service.