the one call i had before purchase really caught my attention
Before I even decided to buy the software, I had this one phone call with the sales team that really stood out for me. They were polite and answered most of my questions clearly enough, which gave me some confidence. But after signing up and starting to use the software, some parts have been a bit murky, like the database feature – it did not feel as intuitive as I had hoped. The manual suggested some steps, but I found myself searching on my own quite a bit. Automatic updates happened as promised, but I wasn’t always sure what changes they included and how the calling tools and dialer would be affected. I did appreciate how telephonic support was available, but sometimes waiting on hold made me less eager to ask about more complicated issues. Overall, the sales interaction was good and created a decent impression that mostly held true, but some details once inside the system did not match the smooth experience I had expected at first. Still, it’s working adequately for my needs and I might stick with it to see if things improve over time.