The onboarding was solid but more detailed follow-up would help
The entire onboarding experience began with clear sign-up and payment steps, which went smoothly. Then the initial training sessions provided a solid foundation on using the main software features like the dialer and database. I appreciated the detailed walkthroughs during these early stages as it helped me quickly gain confidence. However, I found that after the initial training, there was minimal follow-up or refresher support available. This meant when some updates rolled out or I encountered issues with the automatic updates feature, I had to figure things out by myself or wait for support calls. I suspect I would benefit from occasional check-ins or additional tutorials timed for later stages to keep me up to speed. Overall, I’m confident I won’t need much help for a while, but having that ongoing support on hand would make the experience truly seamless and less reliant on self-learning.