The onboarding was mostly clear but finding specific training bits wasn’t always simple
Overall, the training and onboarding gave me a good sense of how the software works, especially the calling and database features which are central to my tasks. The modules were generally well-structured and the explanations made sense for the most part. There was a moment though when I struggled to locate the specific section about managing automatic updates that affect my workflow, which was a bit frustrating. It wasn’t immediately obvious where that info lived in the portal, so I wasted some time searching. On the plus side, once I contacted support by phone, they guided me quickly and kindly to the right place, which helped. The initial signup and payment process was as straightforward as I hoped, with clear invoicing and no surprises. So while the onboarding was helpful overall, that one little hitch with access to specific training material was a reminder that there’s room for making the navigation even simpler. Still, I came away feeling equipped to use the system, just not perfectly smooth from start to finish.