The onboarding was good, but initial training needed more detail
When I first started with the WFHI onboarding, the process went quite well; signing up was simple and the invoicing system clear from the start. The training session matched some of my expectations because it showed me how to navigate the software and use the calling tools efficiently. However, I felt that certain advanced features of the database weren’t explained as thoroughly as I hoped. For example, the automation options and how the updates would impact my workflow could have been clarified earlier in the session. Despite that, the step-by-step guides and trainer support helped fill in those gaps eventually, making the experience quite positive overall. The telephonic support afterward was useful when I needed clarification, although it wasn’t instant each time. In summary, the onboarding and training worked well but could be improved by offering more in-depth explanations upfront alongside a robust support system for questions that arise later.