The onboarding was frustratingly worse than my past experiences
From the start, I found the WFHI training and onboarding quite disappointing compared to what I had used before. The main issue was how confusing the instructions were, especially since I was used to more straightforward and intuitive platforms. The training materials lacked clarity in explaining some complex features, so I had to spend extra time figuring out how to use the database and dialer tools properly. In contrast, previous systems I tried had clearer labels and better step-by-step guides that made the learning curve less steep. Even the onboarding flow felt slower because I kept having to reach out to their support to understand the next steps, which should have been streamlined. Although the telephonic support was there, the communication was inconsistent and sometimes I waited long periods before getting help, which added to my frustration. This experience left me feeling less confident in being able to fully utilize the software’s offerings. I had expected a smoother transition, but instead spent considerable effort just trying to get basic operations running, which was frankly discouraging. I hope they improve their onboarding to match what others provide, because right now I don’t find it practical for my workflow.