The onboarding video stood out for its lack of clarity
Reflecting on my experience with the training and onboarding for the WFHI software, I realized a significant part of it was left for me to figure out alone. The initial sessions felt quite rushed, and the materials provided were brief and lacking detailed explanations. What struck me was the onboarding video; it was supposed to introduce the core functionalities but ended up being confusing rather than helpful. I often found myself pausing the video and searching elsewhere to understand the next steps. The documentation often assumed prior knowledge that I couldn’t rely on. However, as frustrating as this was, it did encourage me to explore the software independently, which gradually helped me get comfortable with it. Still, the overall sense was that the training system needed a much clearer structure and content before new users can feel genuinely prepared. If they improved onboarding clarity, this software could become much more accessible. As it stands, the setup was more a challenge than support for me, which is why I felt compelled to give this review.