The onboarding training had its moments but didn’t fully match expectations
Before starting the training, I was quite hopeful that the onboarding would be a smooth introduction to the software and remote workflows. There was a particular moment during the live session when the trainer demonstrated the calling tools and dialer—this part was really clear and well explained, which helped me immediately understand the key features. However, outside of that, the pacing of the rest of the training materials was uneven. Some modules felt rushed with little guidance, while others were longer than necessary without adding much value. I was also expecting more interactive elements or quizzes during onboarding to help retain concepts, which were largely missing. It didn’t exactly meet my expectations in terms of engagement, but I can say I did gain a decent understanding of the platform’s database features and how to navigate the dashboard. Overall, the final outcome was I feel prepared enough to use the software, though there’s room for improvement in the onboarding flow to make it more consistent and engaging for new users.