The onboarding training felt smooth, I might not need extra help later
The training for getting started was surprisingly smooth, which I was happy about because I was expecting some tricky moments. They guided me through the software step by step, especially showing how the dialer and database connect together, and that helped a lot. What really worked well for me was how they explained the automatic updates and how those keep the software running better without me doing much. I think because the training focused on those connected parts, I won’t need to reach out for help so much next time I log in after a break. I had a question about the invoicing part and how it appears in my dashboard, but even that was covered during the session more than I expected. When I think back, the one part that was a bit confusing was some labels on the phone tool, but by the end of the training, I understood it. So overall, I’d say the onboarding should be enough for most things. If I do get stuck, I’ll have the support numbers handy, but I feel ready and don’t expect needing much more help anytime soon.