The onboarding took way more effort than I'd guessed
I started with the training and onboarding, thinking it would be a smooth ride, but it really took longer than I was ready for. The steps to set up the calling tools and dialer seemed straightforward at first, but I kept going back to troubleshoot the database feature, which wasn't as straightforward as promised. I guess the automatic updates are supposed to help, but sometimes they seemed to change things that were working fine before. The telephonic support did answer my queries, but the back and forth stretched over days. I admit that the sign-up and payment process were quite smooth and easy to follow, so at least that part didn't bog me down. Still, it felt like I was spending more time trying to get the software to work than actually using it for whatever workflows I hoped to set up. I realize now it probably needed more patience than I gave it, but getting going took much longer than I expected and honestly felt like a bit of a hassle throughout the training and first week.