The onboarding took way longer than I expected
The training and onboarding process felt quite drawn out. When I faced issues during the initial setup, it seemed like things took longer than they should to get resolved. While I appreciate that the team did respond when I reached out, the whole experience felt slow and at times, a bit uncoordinated. It wasn’t the worst, though; I did find the training materials themselves clear enough, and they offered a decent overview. Still, every time something went wrong, I spent extra time just waiting or trying to figure out what to do next. This extended the whole process more than I’d hoped, which wasn’t ideal when I was eager to get started. The follow-up calls were helpful but could have been more timely to avoid some of that delay. In the end, I managed to get through the system, but the sluggish pacing made it less smooth than I wanted. If the response to problems had been quicker and more proactive, the onboarding would have felt less frustrating overall. So, I’d say the onboarding is okay, but they might want to improve how they handle hiccups along the way.