The onboarding took too long and left me frustrated
You really need to reconsider how you do training because I ended up needing help several times even after going through your onboarding sessions. The materials felt scattered and sometimes unclear, which meant I was spending extra time figuring things out on my own instead of moving forward confidently. It took much longer than I expected to get comfortable with using the call dialer and managing the database effectively. When parts of the software behaved differently than I anticipated, the explanations didn’t help me understand what was going on. I am not confident that I’ll be able to troubleshoot issues by myself the next time I have to set up or use this software. Your telephonic support was somewhat helpful but wasn’t always available when I needed it, which only added to the delay. Overall, I found the time investment in onboarding excessive, and it made me question whether future training will actually reduce the need for assistance or just continue to be a challenge.