The onboarding took quite some effort to figure out
Getting started with the training felt a bit more challenging than I expected. The responsiveness from the WFHI team wasn’t always consistent; sometimes when I reached out for clarifications, the replies were delayed, which made me think maybe my questions were too detailed or unusual. I was hopeful early on because the initial materials seemed comprehensive, but when stuck, the slow response was frustrating. It took extra time on my part to navigate the software features like the dialer and database management without quick guidance. Onboard process itself was okay, but I ended up having to reread several sections and trial different steps before I felt comfortable moving forward. I guess the people do try to be helpful but the inconsistency made me doubt if I’d get smooth support continuing ahead. The overall effort to get trained and onboard turned into more self-driven work than I had initially planned, which lowered my satisfaction quite a bit.