The onboarding took quite a while
The onboarding and training process was longer than I expected. I was hoping to get started quickly, but it took some time to get familiar with the different modules. The training materials weren't very intuitive for me, so I had to revisit them multiple times to understand basic features like how to use the calling tools and work with the database. Because of this, I feel I might need some help again in the future to refresh my understanding or to grasp new updates that come automatically. The sign-up and billing were straightforward enough, but technical aspects of the software still feel a bit complicated. The telephonic support was polite, though responses were sometimes delayed, which added to my frustration since I rely on prompt assistance. Though the product seems promising, the onboarding experience made me wonder if I'll get the hang of everything as easily as I hoped initially. I suppose with time and persistence, I might manage better, but the current experience leaves me a bit unsure.