The onboarding took much more effort than I expected
Before starting the training, I thought the process would be quite straightforward. However, when I began the onboarding, I faced quite a bit of difficulty. One moment stands out when I struggled extensively with understanding the dialer tool interface; it was not as intuitive as I had hoped. I spent a lot of time trying to grasp how to effectively use it alongside the database features, which were also not completely clear. The training itself did provide some guidance, but much of it felt vague and generalized rather than specific to the workflow I expected to manage. I tried to stay patient but eventually realized it would take ongoing effort to master the software. The sign-up and invoicing process was relatively smooth, which was the only part that met my expectations thoroughly. Looking back, I underestimated how much individual work and repeated review of materials would be necessary. It felt less like a guided experience and more like a task to figure out independently. While the automatic updates functioned without issue, the initial learning curve was steep and somewhat frustrating.