the onboarding took much longer than expected
I was quite hopeful going into the training and onboarding sessions, but I found the explanations somewhat lacking in clarity throughout. The step-by-step guides were a bit vague and sometimes jumped right over details I thought were essential to properly use the calling tools and the dialer. What worked well was the database feature setup; it was intuitive enough once I got there. However, the training itself felt disorganized and stretched out over more time than I initially anticipated. I also struggled with understanding the automatic updates, as they were mentioned but not really shown clearly during onboarding. The invoicing and payment process documentation was alright, and I managed it with some effort alone. Unfortunately, telephonic support was not as proactive as I would have liked, so I couldn’t rely on instant help when needed. I guess I had expected a more streamlined experience, but it quite clearly took more time and patience than what was reasonable. The software looks like it has potential, but the onboarding and training would require a serious overhaul in clarity and pace going forward to make it more user-friendly and less time-consuming for users like me.