The onboarding took more effort than I thought
Before starting the training, I expected it to be mostly self-paced and straightforward, but it actually required a fair amount of active engagement and asking questions. The onboarding flow included detailed walkthroughs and live sessions that helped firm up concepts I had hoped would be explained more via videos alone. Compared to my initial assumptions, this was more interactive and slightly more time-consuming, which I appreciated because it meant better clarity. The software itself was intuitive but some features like the dialer setup needed direct support which was not obvious at first. The database integration and automatic updates were as described but getting everything fully working took a few sessions. Still, the training and onboarding matched or surpassed my expectations in terms of depth and completeness. It helped me get comfortable with managing remote workflows even though the effort was higher than I first anticipated. I would recommend factoring in this extra time if you expect just quick self-study.