The onboarding took longer than I had thought initially
When I started the training and onboarding with WFHI, I was optimistic it would be quite quick because the initial information seemed straightforward. The step-by-step tutorials helped me set up the calling tools and dialer well enough, but I found myself spending extra time going back to the database feature instructions to figure out how it integrated with my workflow. The automatic updates were appreciated in keeping the system current without manual interference, which saved me some trouble. Overall, the training matched what I expected in terms of content but took me more hours than I anticipated to feel confident navigating all features. The telephonic support was there to guide me with specific queries, which was reassuring. Though longer than planned, the onboarding experience was comprehensive and left me enabled to use the software effectively after a week of use.