The onboarding took longer than expected, people were slow to respond
I started using the WFHI software hoping to get started quickly with the onboarding process. Unfortunately, it took longer than I had expected. One particular moment stands out where I emailed the support team about a problem with setting up the calling tools, and it took several days before I received a reply. Besides that, the general responsiveness felt slow throughout the initial weeks. While the training materials were reasonably detailed, the lack of fast human support meant I had to figure out many things on my own. I did find that the automatic updates happened regularly in the background, which was a positive aspect, but the overall pace and support interaction left me feeling frustrated. Because of that delay, it slowed down how soon I could fully integrate the database with the remote workflow, and I wished assistance had been more timely. I will continue using what I have learned but the wait times were a major concern.