The onboarding took longer than expected, but it fit my hours well
Reflecting back on when I first completed the training and onboarding, I recall it required a fair amount of time to go through all the steps meticulously. The sessions were well-structured for the most part, and what I appreciated is that the training materials and tutorials accommodated the irregular hours I work with. Sometimes I could do a module late at night or early morning without missing any live support, since the recorded content was accessible any time. It did take several weeks before I felt fully confident using the calling tools and database features daily. There were automatic updates along the way that altered the interface slightly, but those were easy to adapt to with the refresher videos provided. While the initial time investment was greater than I expected, the ability to work through the training at my own pace during my hours made it fit into my schedule very well. Looking back, the process was thorough and ultimately useful in helping me master the software despite the length involved.